Shipping policy
Shipping policy
Local deliveries
Dilwana Same day delivery
This service covers Gaborone area. ordered products are delivered on the same day. The cut off time for orders is 3pm.products ordered after 3pm will automatically be delivered on the next day. Clients pay for the service separately.
Dilwana Next day delivery
Products are delivered the following day after an order is placed.
Bonesa courier’s delivery
Products that are to be delivered outside Gaborone have a delivery time frame of 1-2 days. Countries in southern Africa have a delivery time frame of 2-4 days. payment remains the client’s obligation.
DHL Botswana
Places within Gaborone take 1-2 days whereas orders for southern African countries have a time frame of 2-4 days. Payment remains the client’s obligation.
Shipment
Standard Shipping
The delivery time frame for shipping to all countries is 25-30 days.
DHL express shipping-
The delivery time frame for shipping to all countries is 5-10 days. Payment remains the responsibility of the client.
FedEx economy shipping
This type of shipment takes 7-14 days and is valid for all countries.
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Disclaimer: there may be delays in shipment due to several reasons including:
- Orders that are placed on weekends
- Courier /shipping related delays
- Customs clearance delays
- pre order crafts that needs to be created by the supplied by the artist